Refund Policy
At The urban fitness we understand that sometimes things don't work out as planned. That's why we have a comprehensive refund policy in place to ensure our customers' satisfaction. Please read the following information carefully to understand our refund process.
Eligibility for Refunds
Our refund policy applies to all products purchased from The urban fitness. To be eligible for a refund, the following conditions must be met:
- The product must be in its original condition, unused, and in the original packaging.
- The request for a refund must be made within 30 days of the purchase date.
- The product must not be listed as a non-refundable item.
Refund Process
If you meet the eligibility criteria, you can initiate a refund by contacting our customer support team. Please provide your order details and a clear explanation of the reason for the refund request. Our team will review your request and guide you through the process.
Refund Options
Once your refund request is approved, you will have the following options:
- Refund to the original payment method: If you paid for your order using a credit card, debit card, or any other online payment method, the refund will be credited back to the same account.
- Store credit: If you prefer, we can issue a store credit for the refunded amount, which can be used for future purchases on Patriortronic
Non-Refundable Items
While most of our products are eligible for refunds, there are certain items that are non-refundable. These include:
- Downloadable digital products, such as software, e-books, or music.
- Gift cards or vouchers.
- Items that have been personalized or customized.
Shipping Costs
Please note that shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost incurred by The urban fitness will be deducted from the refund amount.
Processing Time
Once your refund request is approved, we will process it as soon as possible. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer support team. We are here to help you.